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{ F.A.Q }

If you do not see an answer to your question below please give us a call or send us an email. We’d love to hear from you!

Q : Why 12 chairs?
A : Abby, Addie, Dana, Fennie, Julia, Lauren, Lissette, Mari, Mary, Megan, Miggy, and Roisin. Our Cornell studiomates and friends through thick and thin. For their inspiration, humor, encouragement, and memories.

Q : Do you offer interior design services?
A : We do! Please see our Studio page for details on our At-Home Consultations and Full Scale Services.

Q : What is your return policy?
A : We accept returns of items in original condition for store credit within 14 days of purchase.  Custom orders and sale items are final sale.

Q : Can I place an item on reserve?
A : We are happy to hold merchandise for 24 hours.

Q : Do you ship?
A : We can coordinate carbon off-setted shipping for anywhere in the USA.

Q : Do you offer a trade discount?
A : We offer a trade discount to interior designers for our custom order furniture lines.
We require a copy of your resale certificate, which can be emailed it to us at hello@twelvechairsboston.com

Q : How do you select your merchandise?
A : All Twelve Chairs merchandise goes through a strict selection process. First and foremost the product must be beautiful, well-made, and thoughtfully designed. We then ensure those products are also characterized by a minimum of six People & Planet Principles listed below:  


LOCAL
- Local Business - The product is designed by a company within the USA or Canada.
- Locally Manufactured - The product is produced within the USA or Canada.
- Locally Sourced - The materials used to manufacture the product are sourced from within 

  500 miles of the production site. 


HEALTHY
- Nontoxic - The inks, dyes, and/or finishes used in the creation of the product have

  minimum impact on the planet and are not harmful to people.
- Organic - The materials used to create the product are Certified Organic.     



CONSERVING
- Recycled/ Reclaimed - The materials used to make the product previously existed.
- Recyclable/ Biodegradable - At the end of its current use, the product can be used again 

  or decomposed. 
- Renewable - The materials used to create the product are from natural, renewable

  resources. 


RESPONSIBLE
- Values Driven Company - The company that produces the product demonstrates

  a commitment to environmental and social responsibility.
- Responsible Production/ Manufacturing - The methods used to produce the product

  are focused on energy efficiency, waste reduction, and worker protection.
- Fairly Traded - The people that create the products are paid a fair, living wage and there 

  is a commitment to social and environmental standards.
- Responsible Distribution - The product is shipped in a manner that minimizes waste 

  and carbon emissions.